Πολιτική ακύρωσης και επιστροφής χρημάτων

Cancellations Policy

When you place an order with Inscension.shop, we immediately begin processing it to ensure timely delivery. If you need to cancel your order, please contact us at Info@inscension.shop within 2 hours of placing it.

Orders that have entered the production or shipping stages cannot be cancelled. This applies to custom, special order, and non-returnable items.

Cancellation requests may take a few days to process, and we will confirm via email once your cancellation is complete.

Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return

To begin the return process, please reach out to us at info@inscension.shop. After we accept your return request, we'll provide specific instructions, including the exact address for returning your package. Our products are sourced from numerous suppliers, all located in the Guangdong Province, Zhongshan, Guzhen area in China. The precise return destination will depend on the particular item you're returning. We'll ensure you have all the necessary details for a smooth return process once we identify the item.

Return Shipping Costs
The costs of returning an item are the responsibility of the customer. Given that our suppliers are located in the Guangdong Province, Guzhen area in China, these costs can vary based on your location and the specific item. For an estimated cost, please contact your local post office.

If the return is due to goods damaged during transport, we will evaluate each situation individually and, if appropriate, may partially or entirely refund the shipping costs. This decision will be based on the specific circumstances of each return and any necessary investigations. Generally, unless otherwise stated, customers are responsible for the return shipping costs.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned or refunded, including:

  1. Custom-Made and Personalized Products: Products that have been specially customized or personalized to your specifications
  2. Final Sale or Clearance Items: These items are not eligible for returns or exchanges.
  3. Gift Cards: Unfortunately, gift cards are non-returnable and non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inscension.shop.

Delivery Address Responsibility

You are responsible for providing a correct and complete delivery address when placing an order. Inscension.shop is not liable for delays attributable to incorrect or incomplete addresses.

If an order is returned to us by the transport company due to an address error, cancellation of the order is not possible. In such cases, it is the your responsibility to provide a valid and complete address for redelivery.